Frequently Asked Questions
Everything you need to know about shopping with Fauna Rose
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
How can I track my package?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
Fauna Rose accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How do I make changes to an order I already placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to modify your shipping address or cancel an item.